Welcome to the City Way Medical Practice

This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.

City Way Medical Practice

City Way Medical Practice
65-67 City Way
Rochester, Kent ME1 2AY

Telephone: 01634 843351

Opening hours:

We are open Monday to Friday at the following times:
Phone lines open at 8am, doors open at 8.30am 
We are closed for anything non urgent between 12pm - 2pm
We reopen at 2pm until 6.30pm

Closed bank holidays

For medical attention while we are closed please phone 111

For prescription queries please contact: prescription.cityway@nhs.net

PLEASE NOTE: We will not reply to repeat prescription requests unless we have any questions.Your prescription will be ready within 3 working days.

For enquiries regarding new patient registrations please contact: registration.cityway@nhs.net

For enquiries relating to referrals please contact: secretary.cityway@nhs.net

For enquiries relating to reports, forms, Medicals and private certificates please contact reports.cityway@nhs.net

 For service updates please follow our new Facebook page: Find us on Facebook

Please note: This page is for imformation purposes only, if you have a complaint please follow the normal compaints procedure.

19th May 2021 at 2.30pm

Our phone system is currently experiencing a national technical issue whereby we cannot hear any audio on calls. They have engineers currently working to resolve the issue. We apologise for any inconvenience caused.


Patient Access

Following the announcement last week from NHS England about General Practice access, we want to advise patients of our plans moving forward.

Whilst social distancing rules still apply and in view of limited space in our waiting area, we have assessed the risk and made a decision that we should continue to use the intercom system for patients to gain access to the premises, it is the only way we can control the number of patients in the building. Experiences early in 2020 have influenced our need to be cautious. We had patients attended surgery and stood next to other vulnerable patients, whilst knowingly being Covid positive. There was no regard for the other patient’s health or safety. We have a duty to protect our most vulnerable patients.

We will continue to run a telephone first triage system when Clinicians will consult with patients and if there is a clinical need for patients to be seen a face to face appointment will be made available. Our Nursing Team will continue to see patients face to face when required.

Even after the possible changes after June 21st we feel that for our vulnerable patients to feel confident enough to attend surgery when required to do so we will still need to limit the number of patients who are allowed into surgery at any one time, we are working on a process to enable this to happen.

Many thanks for your continuing cooperation

Covid Vaccination Programme

Thorndike Medical Centre, City Way Surgery, Borstal Village Surgery, Castle Medical Practice, Reach Healthcare, King George Road Surgery, Princes Park Medical Centre, Churchill Clinic, Wayfield Road Surgery, Tunbury Avenue Surgery, Maidstone Road Surgery, Matrix Medical Centre, Stone Cross and West Drive Surgeries

are working together to provide Covid-19 vaccinations at Lordswood and Rochester Healthy Living Centres for the patients registered with the practice within our grouping.

There will be home visits for housebound patients. We are inviting patients based on the national priority list. Please be patient and wait to be contacted about when the vaccine is available for you.

You do not need to contact the surgery until you receive a text message or telephone call about getting the Covid-19 vaccine.

Our phone lines are very busy; please help us to keep lines open for people needing to make appointments for other health matters.

If you have questions about the vaccine please read the information below.

Q. Should I come for a vaccine if I have symptoms of Covid-19?

A. No. If you or someone in your immediate household has symptoms of the virus it is essential that you self-isolate and book a test. Your vaccine can be re-arranged after your self-isolation.

Q. If I’ve had Covid-19 do I need the vaccines?

A. Yes, getting vaccinated is just as important for those who have already had Covid -19 as it is for those who haven’t.

Q. How soon after having Covid-19 can I have the vaccine?

A. It is recommended that people wait 4 weeks after recovering from Covid -19 or from being tested positive but not experiencing symptoms. We will rearrange invitations if you are in this situation when first invited to have the vaccine.

Q. When will the second dose be given?

A. From 30 December the national guidance changed and second doses will now be scheduled for 10 - 12 weeks after the first dose.

Q.Can I pay for the vaccines privately?

A. No, all Covid-19 vaccines are being provided free by the NHS. If you see any offers to get the vaccine privately it will be a scam and you must not contact them.

Find out more: For more information about the Covid-19 vaccination programme in Kent and Medway please visit www.kentandmedwayccg.nhs.uk/covid19vaccine

Volunteers are needed

To ensure the process is efficient and smooth we are asking for people from the local area to volunteer to support the delivery of this exciting programme (signposting patients, helping with staff refreshments). If you can help please email citywaymedicalpractice@nhs.net (signposting patients, helping with staff refreshments)

Please note information about the vaccine is available in a number of languages and can be accessed here: https://www.bbc.co.uk/news/uk-55279549

Please do not phone our reception to enquire when you will be invited for your Covid vaccine. We have limited lines and is important that our unwell patients who need to speak to their GP are able to get through on the phone. All of our patients will be invited when it comes to their cohort. We will keep inviting you until you either book or decline. Reception are not able to book appointments for the Covid clinics, it is being done by a different department. Thank you for your patience.


Practice News
  • 04Sep 2020

    Inappropriate Behavior

    It has been reported that a number of patients have been kicking the front door, bashing the front window and also continuously holding their finger on the buzzer until a receptionist comes to the window. This behaviour is completely unacceptable and it will result in a written warning. Any further instances of this behaviour could see you removed from our practice list under our zero tolerance policy.

    Read More »
  • 30Jul 2020

    Merger Postponed

    Due to the disruption encountered this year because of coronavirus, City Way Medical Practice and Borstal Village Surgery have had to delay the date of our merger. Additional time is needed to complete all the necessary legal agreements and paperwork.

    Read More »
  • 16Jul 2020

    Face Mask Exemption

    The British Medical Association has advised GP Practices that the most recent Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for patients to declare that they are eligible for an exemption directly with the person questioning them (eg. the bus driver).

    Read More »
Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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