Emergency prescription requests are requests for medication which you need with 24 hours to prevent you becoming severely unwell
Emergency medications are normally only the following:
- Epileptic medication
- Steroid inhaler for lung conditions
- Epipen for anaphylaxis
- GTN spray
Emergency prescription requests are NOT requests for medication which have been ordered late or should have been collected from the hospital pharmacy following clinic or discharge.
Urgent prescriptions will only be available for collection between 6:00pm – 6:30pm
This Policy will help the Duty Doctor to deal with patients with urgent and potentially life threatening medical problems and for reception to answer the phones and see patients at the desk rather than running around trying to sort out the request that you put in late.
You should allow two to three working days for all routine prescription requests.
Please respect out staff, as it is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.
Why does it take two to three working days to process a repeat prescription?
At the Surgery over 300 prescriptions are requested every day. Our prescription clerk has to check your medical records to ensure that your medication request is on your repeat prescription then gets sent to the doctor for signing. Between clinics the doctor will double check the medication and your medical records to ensure the medication is still appropriate for you.