This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
City Way Medical Practice
65-67 City Way
Rochester, Kent ME1 2AY
Telephone: 01634 843351 / 01634 843320
Cancellation Line: 01634 843320 (Option 2)
We are open Monday to Friday at the following times:
Phone lines open at 8am, doors open at 8.30am
We are closed between 12pm - 2pm
We reopen at 2pm until 6.30pm
Closed bank holidays
For medical attention while we are closed please phone 111
For prescription queries please contact: email@example.com
PLEASE NOTE: We will not reply to repeat prescription requests unless we have any questions.Your prescription will be ready within 3 working days.
For enquiries regarding new patient registrations please contact: firstname.lastname@example.org
For enquiries relating to referrals please contact: email@example.com
For enquiries relating to reports, forms, Medicals and private certificates please contact firstname.lastname@example.org
For service updates please follow our new Facebook page:
Please note: This page is for imformation purposes only, if you have a complaint please follow the normal compaints procedure.
Covid Vaccination Programme
Dear Patients of Rochester Primary Care Network ( Inclusive of City Way Medical Practice, Thorndike Medical Centre, Castle Practice and Borstal Village Surgery)
We are very excited to be working with Medway South PCN to be delivering the Covid 19 vaccine from Lordswood and Rochester Healthy Living Centres. We are anticipating that this programme will be delivered the week commencing 4th January 2021, dependent on delivery from NHS England.
We will be inviting eligible patients to book an appointment in priority order. We will firstly be inviting our over 80 years population, health and social care workers. Each delivery will contain 975 doses and the invitations will be rolled out accordingly. So if you are in this cohort and have not received an invite please be assured we will be inviting you. Please be patient with us as we may need to change the date of vaccination at short notice as we are relying on delivery from NHS England and this can be disrupted at this early stage.
Although it is exciting that the Astra Zeneca (Oxford one) has been approved please note at present due to NHS England supply chains we can only offer BioNTech vaccine nationally. As the Astra Zeneca becomes available we will be able to offer this.
To ensure the process is efficient and smooth we are asking for people from the local area to volunteer to support the delivery of this exciting programme (signposting patients, helping with staff refreshments). If you can help please email email@example.com (signposting patients, helping with staff refreshments)
Please do not phone our reception to enquire when you will be invited for your Covid vaccine. We have limited lines and is important that our unwell patients who need to speak to their GP are able to get through on the phone. All of our patients will be invited when it comes to their cohort. We will keep inviting you until you either book or decline. Reception are not able to book appointments for the Covid clinics, it is being done by a different department. Thank you for your patience.
We sincerely apologise for the difficulty you are experiencing when trying to get through to us by phone.
We currently only have 10 lines and in the past this was not such a problem. But now most of our contact is being made over the phone the system is not able to cope with the demand. We are being asked if we are hanging up on patients, we are not the system is cutting people off.
We have signed a contract with a new phone provider and are currently waiting for an installation date. The new system has lots of exciting functionalities such as unlimited lines - so you will always get through without having to repeatedly re-dial, letting you know what number you are in the queue and having the option to be called back when you are first in the queue.
We are also recruiting additional receptionists to help us meet demand.
We would like to take this opportunity to remind you of other ways in contacting us such as:
Booking appointments online through the NHS App – We have GP appointments going live at 7am each day and flu appointments available
- Order your medication through the NHS App
- Email us if you have any non-urgent queries- firstname.lastname@example.org.
- Prescription queries can be emailed to email@example.com
- Referral queries can be emailed to firstname.lastname@example.org
- For enquiries about medical reports please email email@example.com
Please note: we will not book appointments via email
We have also been informed that 111 have launched an enhanced service and now have access to a wider range of healthcare professionals (GPs, paramedics, nurses, mental health professionals, dental nurses and pharmacists) through a Clinical Assessment Service.
This means patients have a wider range of expertise available to assess their symptoms over the phone, issue prescriptions directly and book people into onward care appointments if appropriate.
Once again we are very sorry for the frustrations you are experiencing but hope the above gives some other options to help you make contact. We will keep you updated of any further changes we are able to make.