This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
City Way Medical Practice
65-67 City Way
Rochester, Kent ME1 2AY
Telephone: 01634 843351 / 01634 843320
Cancellation Line: 01634 843320 (Option 2)
Email: citywaymedicalpractice@nhs.net
Opening hours:
We are open Monday to Friday at the following times:
Phone lines open at 8am, doors open at 8.30am
We are closed between 12pm - 2pm
We reopen at 2pm until 6.30pm
Closed bank holidays
For medical attention while we are closed please phone 111
For prescription queries please contact: prescription.cityway@nhs.net
PLEASE NOTE: We will not reply to repeat prescription requests unless we have any questions.Your prescription will be ready within 3 working days.
For enquiries regarding new patient registrations please contact: registration.cityway@nhs.net
For enquiries relating to referrals please contact: secretary.cityway@nhs.net
For enquiries relating to reports, forms, Medicals and private certificates please contact reports.cityway@nhs.net
For service updates please follow our new Facebook page: 
Please note: This page is for imformation purposes only, if you have a complaint please follow the normal compaints procedure.
Covid Vaccination Programme
Thorndike Medical Centre, City Way Surgery, Borstal Village Surgery, Castle Medical Practice, Reach Healthcare, King George Road Surgery, Princes Park Medical Centre, Churchill Clinic, Wayfield Road Surgery, Tunbury Avenue Surgery, Maidstone Road Surgery, Matrix Medical Centre, Stone Cross and West Drive Surgeries
are working together to provide Covid-19 vaccinations at Lordswood and Rochester Healthy Living Centres for the patients registered with the practice within our grouping.
There will be home visits for housebound patients. We are inviting patients based on the national priority list. Please be patient and wait to be contacted about when the vaccine is available for you.
You do not need to contact the surgery until you receive a text message or telephone call about getting the Covid-19 vaccine.
Our phone lines are very busy; please help us to keep lines open for people needing to make appointments for other health matters.
If you have questions about the vaccine please read the information below.
Q. Should I come for a vaccine if I have symptoms of Covid-19?
A. No. If you or someone in your immediate household has symptoms of the virus it is essential that you self-isolate and book a test. Your vaccine can be re-arranged after your self-isolation.
Q. If I’ve had Covid-19 do I need the vaccines?
A. Yes, getting vaccinated is just as important for those who have already had Covid -19 as it is for those who haven’t.
Q. How soon after having Covid-19 can I have the vaccine?
A. It is recommended that people wait 4 weeks after recovering from Covid -19 or from being tested positive but not experiencing symptoms. We will rearrange invitations if you are in this situation when first invited to have the vaccine.
Q. When will the second dose be given?
A. From 30 December the national guidance changed and second doses will now be scheduled for 10 - 12 weeks after the first dose.
Q.Can I pay for the vaccines privately?
A. No, all Covid-19 vaccines are being provided free by the NHS. If you see any offers to get the vaccine privately it will be a scam and you must not contact them.
Find out more: For more information about the Covid-19 vaccination programme in Kent and Medway please visit www.kentandmedwayccg.nhs.uk/covid19vaccine
To ensure the process is efficient and smooth we are asking for people from the local area to volunteer to support the delivery of this exciting programme (signposting patients, helping with staff refreshments). If you can help please email citywaymedicalpractice@nhs.net (signposting patients, helping with staff refreshments)
Please do not phone our reception to enquire when you will be invited for your Covid vaccine. We have limited lines and is important that our unwell patients who need to speak to their GP are able to get through on the phone. All of our patients will be invited when it comes to their cohort. We will keep inviting you until you either book or decline. Reception are not able to book appointments for the Covid clinics, it is being done by a different department. Thank you for your patience.
Phone System
We sincerely apologise for the difficulty you are experiencing when trying to get through to us by phone.
We currently only have 10 lines and in the past this was not such a problem. But now most of our contact is being made over the phone the system is not able to cope with the demand. We are being asked if we are hanging up on patients, we are not the system is cutting people off.
We have signed a contract with a new phone provider and are currently waiting for an installation date. The new system has lots of exciting functionalities such as unlimited lines - so you will always get through without having to repeatedly re-dial, letting you know what number you are in the queue and having the option to be called back when you are first in the queue.
We are also recruiting additional receptionists to help us meet demand.
We would like to take this opportunity to remind you of other ways in contacting us such as:
Booking appointments online through the NHS App – We have GP appointments going live at 7am each day and flu appointments available- Order your medication through the NHS App
- Email us if you have any non-urgent queries- citywaymedicalpractice@nhs.net.
- Prescription queries can be emailed to prescription.cityway@nhs.net
- Referral queries can be emailed to secretary.cityway@nhs.net
- For enquiries about medical reports please email reports.cityway@nhs.net
Please note: we will not book appointments via email
We have also been informed that 111 have launched an enhanced service and now have access to a wider range of healthcare professionals (GPs, paramedics, nurses, mental health professionals, dental nurses and pharmacists) through a Clinical Assessment Service.
This means patients have a wider range of expertise available to assess their symptoms over the phone, issue prescriptions directly and book people into onward care appointments if appropriate.
Once again we are very sorry for the frustrations you are experiencing but hope the above gives some other options to help you make contact. We will keep you updated of any further changes we are able to make.