This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
PLEASE NOTE - 10/12/2024:
We are short staffed today and as a result there may be a delay in answering the phone lines.
We also have had to shut e-consult early due to this.
Apologies for any inconvenience this may cause.
Thank you for your patience.
City Way Medical Practice
Appointment System Improvement
From the 16th of October 2023 we are making a change to the way GP, ANP and Paramedic appointments are made at City Way Medical Practice. This is to allow appointments to be allocated based on clinical priority.
All requests for appointments will be triaged by a Senior Clinician before an appointment is given. The Senior Clinician will determine how quickly an appointment is needed and whether your request would be better dealt with by another service.
In order to triage your appointment requests we will be using the online eConsult system. The City Way Medical Practice encourages that all patients that are able to do so, complete the online appointment form on our website.
We understand that some patients will be unable to complete this and we ask that these patients ring in and a Receptionist will complete an eConsult on their behalf.
Please Note: As of 01/09/2023 we are no longer accepting patients outside of our catchment area, if you would like to check if you are within our catchment area please see below - the postcode checker.
Surgery PLT Closure Dates 2024
Please note that the practice will be closed from 1.00pm on the following dates for staff training
- Thursday 14th March 2024
- Wednesday 15th May 2024
- Thursday 13th June 2024
- Thursday 11th July 2024
- Tuesday 20th August 2024
- Thursday 12th September 2024
- Tuesday 22nd October 2024
- Wednesday 13th November 2024
- Wednesday 12th February 2025
- Tuesday 11th March 2025
If you require any urgent medical assistance whilst we are closed please calll 111.
The surgery will re-open the following day at 8.00am.
Many thanks.
Appointment Booking Link
We are able to send appointment booking links for specific appointments such as blood tests, blood pressure check, a call with our practice care navigator, diabetes checks and others, but we cannot do this without an up to date mobile number. Please to ensure we can make the best use of this feature please certify we have the correct mobile number on file. This service allows us to cut down the call queue time so we would urge our patients to ensure their contact details are up to date and that we have a mobile number for yourselves to ensure we are making the most of this feature.
Please Note: It is practice policy that we can not prescribe any medication to postpone menstrual cycles.
Medway Wellbeing Navigation Service
The Wellbeing Navigator Service gives you access to a trained Community Navigator, whose role is to help you navigate through health, social care, and voluntary sector support services.
The Service offers free and impartial information, advice and guidance, to help you get the assistance you need. We can carry out holistic assessments with individuals, their families, and carers, helping them to find the right opportunities locally.
www.imago.community/Adult-Support/Medway-Wellbeing-Navigation-Service
‘Prescription Team’ – now available within our telephone options
We have now introduced a prescription line which is answered by our dedicated team of prescription clerks. This is for prescription queries only. Please note we are unable to take prescription requests over the phone. To access this line please call 01634 843 351 and select option 5 to speak directly to our prescription team. The line is manned between the hours of 8.00am to 3.00pm, Monday to Friday (excluding bank holidays). Please note, after 3.00pm Monday to Friday you will be redirected back to the Reception Team. If the prescription team are on another call please leave a message on the voicemail/answerphone available and a member of the team will get back to you as quickly as possible to deal with your prescription query.
Group A Streptococcus/Scarlet Fever
Fact Sheet for schools and parents about Group A Streptococcus/Scarlet Fever:
Group A streptococcus (GAS), also referred to as Strep A is a common bacterium. Lots of us carry it in our throats and on our skin and it doesn’t always result in illness. However, GAS does cause a number of infections, some mild and some more serious.
More about GAS and the infections it can cause, as well as how it is spread and what to look out for when your child is unwell.
Advice to parents
As a parent, if you feel that your child seems seriously unwell, you should trust your own judgement.
Contact NHS 111 or your GP if:
- your child is getting worse
- your child is feeding or eating much less than normal
- your child has had a dry nappy for 12 hours or more or shows other signs of dehydration
- your baby is under 3 months and has a temperature of 38C, or is older than 3 months and has a temperature of 39C or higher
- your baby feels hotter than usual when you touch their back or chest, or feels sweaty
- your child is very tired or irritable.
Call 999 or go to A&E if:
- your child is having difficulty breathing – you may notice grunting noises or their tummy sucking under their ribs
- there are pauses when your child breathes
- your child’s skin, tongue or lips are blue
- your child is floppy and will not wake up or stay awake
A Bit About Your Adrenaline Auto-Injector
An adrenaline auto-injector is a device which injects adrenaline.
You should use this when you have an anaphylactic reaction.
If you notice any of the following signs, use the auto-injector on your outer thigh and then call an ambulance.
- Swelling in the throat
- Change in voice
- Difficulty in swallowing or breathing
- Wheezing
- Dizziness
- Feeling faint
- Sudden tiredness
Further information about anaphylactic reactions and adrenaline auto-injectors.
Healthy.io Privacy Policy
ACR project for patients with diabetes
The data is being processed for the purpose of delivery of a programme, sponsored by NHS Digital, to monitor urine for indications of chronic kidney disease (CKD) which is recommended to be undertaken annually for patients at risk of chronic kidney disease e.g., patients living with diabetes.
The programme enables patients to test their kidney function from home. We will share your contact details with Healthy.io to enable them to contact you and confirm that you wish them to send you a test kit. This will help identify patients at risk of kidney disease and help us agree any early interventions that can be put in place for the benefit of your care.
Healthy.io will only use your data for the purposes of delivering their service to you. If you do not wish to receive a home test kit from Healthy.io we will continue to manage your care within the Practice.
Healthy.io are required to hold data we send them in line with retention periods outlined in the Records Management code of Practice for Health and Social Care.
Further information about this is available at Healthy.io leaflet (EXTERNAL PDF LINK).
CCTV Information
We have now installed CCTV - Images are being recorded for the prevention of crime and for public safety throughtout the Practice and the Car Park please contact the Practice Manager for further information about the scheme.