This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
City Way Medical Practice
65-67 City Way
Rochester, Kent ME1 2AY
Telephone: 01634 843351 / 01634 843320
Cancellation Line: 01634 843320 (Option 2)
We are open Monday to Friday at the following times:
Phone lines open at 8am, doors open at 8.30am
We are closed between 12pm - 2pm
We reopen at 2pm until 6.30pm
Closed bank holidays
For medical attention while we are closed please phone 111
For prescription queries please contact: firstname.lastname@example.org
PLEASE NOTE: We will not reply to repeat prescription requests unless we have any questions.Your prescription will be ready within 3 working days.
For enquiries regarding new patient registrations please contact: email@example.com
For enquiries relating to referrals please contact: firstname.lastname@example.org
For enquiries relating to reports, forms, Medicals and private certificates please contact email@example.com
For service updates please follow our new Facebook page:
Please note: This page is for imformation purposes only, if you have a complaint please follow the normal compaints procedure.
Practice Half-day Closure
Thursday 17th September 2020
Information for patients
Please note that this practice will be closed for staff training from 12 noon on Thursday 17th September 2020 and will re-open the following morning at 8am.
If you require urgent medical care (i.e. you have symptoms that need immediate attention) during this time, please ring
If you need to make a routine appointment, request a repeat prescription, or if you are waiting for tests results, please wait until the following morning when the practice re-opens.
Please ask the receptionist if you have any questions about arrangements for medical cover on that afternoon.
City Way Medical Practice would like to make you aware that we are currently operating a modified service to ensure that infection control procedures are maintained: https://bit.ly/2Wkv4Ph.
These procedures are in place with the best interest being to prevent a second spike of infection.
We thank you for your patience at this time.
*Important information for patients about our GP services*
As you will be are aware, COVID-19 (Coronavirus) has caused an international pandemic that is now spreading across the UK. As such, City Way Medical Practice are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.
All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery – please stay at home and the doctor will call you at the allocated time. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.
Nursing appointments will also be screened prior to allowing access into the practice. All chronic disease management (COPD, Diabetes, Asthma) will be dealt with over the phone where possible.
We have allocated childhood immunisation clinics, ensuring all parents / carers are screened prior to the appointment and PPE is used to help mitigate any risk of infection.
We are keeping the surgery doors locked and are only letting patients in who have an appointment. When entering the practice, you will be screened and asked to use hand sanitising gel. Depending on your symptoms you may also be asked to wear PPE such as gloves and a mask.
Prescription requests can be done either online via the NHS App, Patients Access or email at firstname.lastname@example.org. We have also placed a prescription post box on the wall outside next to the main entrance.
All prescriptions will be sent electronically to your nominated pharmacy, we will not be allowing access to collect prescriptions. If you have not yet nominated a pharmacy please inform reception by either writing it on your prescription request or by email to email@example.com.
Medical certificates, letters and Subject Access Requests will be sent by encrypted email. Before we can send you the information, we will first need to verify you ID by using some security questions. You will then need to email us so we can reply with the encrypted email which will contain your requested information.
If you have a query please either contact reception by email to firstname.lastname@example.org or by phone, but please note that our phonelines may be busier than normal.
Government advice for patients
Stay at home if you have either:
• a high temperature – you feel hot to touch on your chest or back
• a new, continuous cough – this means you've started coughing repeatedly
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
How long to stay at home?
• if you have symptoms, stay at home for 7 days
• if you live with other people, they should stay at home for 14 days from the day the first person got symptoms
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
If you have to stay at home together, try to keep away from each other as much as possible.
Use the NHS 111 online coronavirus service if:
• You feel you cannot cope with your symptoms at home
• Your condition gets worse
• Your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
We thank you for your co-operation and understanding.
As you are aware, the situation is evolving daily, and we will keep you updated via our website, posters outside the practice, text messaging service and our new Facebook page.
City Way Medical Practice would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments online.
You can register online here:
For all appointments, we ask that you undertake a symptom assessment through DoctorLink.
The symptom checker will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.
If your outcome indicates that an appointment is required at City Way Medical Practice, you simply click on the request appointment link.
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
For further information or advice on the doctorlink service, please contact the practice.
You can even download the app: