• Welcome to City Way Medical Practice

    We are accepting new patients, click for more information.

    More Information
    A large group of people smilling
  • How To Order Repeat Prescriptions

    Please allow three working days when requesting your prescriptions.

    More Information
    Doctor taking blood pressure of an older man
  • Opening Times

    Our doors are open and phone lines activated at 8.00am, but please note that reception is closed between 12 noon and 2.00pm.

    Lady hugging, from behind, an older lady in a wheelchair
  • Online Services

    You can now book appointments and order repeat prescriptions online.

    Two older people using a laptop

Welcome to the City Way Medical Practice

This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.

City Way Medical Practice

City Way Medical Practice
65-67 City Way
Rochester, Kent ME1 2AY

Telephone: 01634 843351

Opening hours:

We are open Monday to Friday at the following times:
Phone lines open at 8am, doors open at 8.30am 
Only urgent calls between 12pm - 2pm
Reception is open for emergencies only between 12noon and 2.00pm

We reopen at 2pm until 6.30pm

Closed bank holidays

For medical attention while we are closed please phone 111

For prescription queries please contact: prescription.cityway@nhs.net

PLEASE NOTE: We will not reply to repeat prescription requests unless we have any questions.Your prescription will be ready within 3 working days.

For enquiries regarding new patient registrations please contact: registration.cityway@nhs.net

For enquiries relating to referrals please contact: secretary.cityway@nhs.net

For enquiries relating to reports, forms, Medicals and private certificates please contact reports.cityway@nhs.net

 For service updates please follow our Facebook page: Find us on Facebook

Please note: This page is for imformation purposes only, if you have a complaint please follow the normal compaints procedure.

Thursday 18th November 2021

The practice is closed this afternoon for staff training. The phone lines will be open for emergencies only. These calls will be triaged by the paramedic and referred to out of hours if necessary. We open again at 8am tomorrow morning.
We apologise for any inconvenience caused.

Community Pharmacy Consultation Service

Did you know…?

We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist. If your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice. We think this is a good thing.

Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back. This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.


9th July 2021

What restrictions will look like at City Way Medical Practice after 19th July 2021


For the time being there will be no changes here at the practice. Patients coming to the surgery will still need to wear a mask, use the hand sanitiser and socially distance. Our staff will also continue to wear appropriate PPE.


We have made this decision as often patients coming to the surgery are sick, vulnerable and maybe unvaccinated due to medical reasons, so we feel that these precautions will help to protect everyone. We also need to minimise the number of our staff catching Covid so we can keep a functioning service, so for this reason alone these measures are vital.


Our consultations will continue, these might be offered as face to face, by phone or by video. All appointments will continue to be triaged by a Clinician and we will invite patients in for face to face consultations when clinically needed. It is worth noting that we are consulting with higher numbers of patients than we ever did before the pandemic. Our doors are still open but just in a different way.


Unfortunately we still cannot fully open the waiting room. There is not adequate ventilation. We do not have windows that open and we are not be able to leave the door open because we will not be able to control the number of patients who enter the building.  


We hope you will understand why we need to continue with these measures and keep the surgery as safe for everyone as we can.

We have all come so far in trying to minimise the impact of Covid, let’s continue to stay safe together. 

Practice News
  • 03Sep 2021

    Flu Vaccine Delivery Delay

    We have just been informed by our flu vaccine supplier that there is a 1 to 2 week delay in our deliver because of unforeseen road freight challenges. We cannot make any bookings until the new delivery date is confirmed. We sincerely apologise for any inconvenience caused, but this is unfortunately out of our control. We will keep you updated.

    Read More »
  • 04Sep 2020

    Inappropriate Behavior

    It has been reported that a number of patients have been kicking the front door, bashing the front window and also continuously holding their finger on the buzzer until a receptionist comes to the window. This behaviour is completely unacceptable and it will result in a written warning. Any further instances of this behaviour could see you removed from our practice list under our zero tolerance policy.

    Read More »
  • 24Jun 2020


    We are now experiencing a large number of patients queuing outside the practice to speak to reception. Although we are open we are not allowing patients in the practice unless they have a booked appointment. We are still in a pandemic and we will not be opening our doors until we are told it is safe to.

    Read More »
Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

Local Services, Let