City Way Medical Practice - News

Internet disruption

We sincerely apologise but internet access at the practice has been disrupted since this morning. we currently have limited access. Please only contact the practice if your problem is urgent and cannot wait. NHS111 is available as an alternative service to assess your problem and signpost you to the most suitable service. We will update you as soon as the issue is resolved. Our apologies for the inconvenience. We ask for your patience at this challenging time.

Internet disruption

We sincerely apologise but internet access at the practice has continued into this morning. Please only contact the practice if your problem is urgent and cannot wait. NHS111 is available as an alternative service to assess your problem and signpost you to the most suitable service. We will update you as soon as the issue is resolved. Our apologies for the inconvenience. We ask for your patience at this challenging time.

Issue solved

📢 Service Update We’re pleased to confirm that the internet issue we experienced earlier has now been fully resolved. All surgery systems are up and running as usual. ICB Kent and Medway have been fully informed and are aware of the incident. We sincerely apologise for any inconvenience this may have caused the issue was unfortunately beyond our control, but we appreciate your patience and understanding. Thank you for bearing with us. 💙

Update

Unfortunately, we still don`t have internet access. NHS 111 is still available. Please, only contact the surgery if your problem is urgent. Thank you for your understanding.

System down

⚡ Important Update for Our Patients ⚡

Econsult disruption

We are currently experiencing a disruption with our Econsult Service (out of our control).

Change of system

On the 27th of October we will move from using eConsult to Anima.

Using AI during Consultation

Please inform your self with the Privacy Policy

Carers Week 2025 (9-15 June)

As we celebrate Carers Week 2025, we invite all Carers to explore 'Information for Carers' page, designed to support you in your vital role. Please follow the link below for valuable resources: https://kmsab.org.uk/p/information-for-carers/support-for-carers. Thank you for your incredible dedication and hard work. Your contributions to our local community are truly appreciated, and we couldn't do it without you.

UPDATE Resolved ✅

We are currently experiencing some IT issues that may cause delays when you contact the surgery via telephone. Please be assured that our team is working hard to resolve these problems as quickly as possible. We appreciate your understanding and patience during this time.