City Way Medical Practice - News

  • 4 Sep 2020

    Inappropriate Behavior

    It has been reported that a number of patients have been kicking the front door, bashing the front window and also continuously holding their finger on the buzzer until a receptionist comes to the window. This behaviour is completely unacceptable and it will result in a written warning. Any further instances of this behaviour could see you removed from our practice list under our zero tolerance policy. The reception team are very busy answering calls. They have heard the buzzer and will come to you once their call has ended, please be patient.

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  • 30 Jul 2020

    Merger Postponed

    Due to the disruption encountered this year because of coronavirus, City Way Medical Practice and Borstal Village Surgery have had to delay the date of our merger. Additional time is needed to complete all the necessary legal agreements and paperwork. At present we do not have an new merge date but we expect the delay to be for a few months. We will keep you updated.

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  • 16 Jul 2020

    Face Mask Exemption

    The British Medical Association has advised GP Practices that the most recent Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for patients to declare that they are eligible for an exemption directly with the person questioning them (eg. the bus driver). The Government states the acceptable reasons for being exempt from wearing a face mask are: • You have a disability that means you cannot put a mask on. • You have a disability that means you cannot wear or remove a mask. • Putting on a face mask would cause you severe distress. • If you use lip reading to communicate, the person supporting you to use public transport does not have to wear a mask. • You do not have to wear a mask if you are using public transport to escape danger. As no requirement for evidence of exemption is required, City Way Medical Practice will not be providing letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions. For the latest information please visit

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  • 24 Jun 2020


    We are now experiencing a large number of patients queuing outside the practice to speak to reception. Although we are open we are not allowing patients in the practice unless they have a booked appointment. We are still in a pandemic and we will not be opening our doors until we are told it is safe to. Please DO NOT come to the practice to speak to reception, they should not be talking to patients through the window. You must either phone us on 01634 843351 or email Alternatively you can sign up to our DoctorLink service for online triage and booking of appointments.

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  • 5 May 2020

    Service Update

    We would like to reassure our patients of the processes that we have put into place so you can feel confident that you are safe should you need to see a doctor. Please click for the update

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  • 25 Feb 2020

    Coronavirus Public Information

    Important Information regarding Coronavirus

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  • 8 Nov 2019

    Busy Phone Lines

    Due to unforeseen circumstances the practice has suffered with some severe staffing issues on reception lately and as a result it has been a struggle to meet the current demand.

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  • 23 Jul 2019

    Extended Hours for the Rochester Network Ltd

    The newly formed Rochester Primary Care Network (PCN) has 4 practice members; Thorndike Surgery, City Way Medical Practice, Castle Medical Practice and Borstal Village Surgery.

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  • 19 Jul 2019

    In response to yesterday's Kent Online article

    In response to the article published in Kent Online Thursday 18th July 2019, we would like to clarify a few points which we feel have been inaccurately reported about our proposed merger.

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  • 12 Jul 2019

    Proposed Practice Merger with Borstal Village Surgery

    You may be aware of the strains and challenges that the NHS is facing which includes a national shortage of GPs impacting Primary Care.

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